Marketing Insights to Navigate the Coronavirus Pandemic – Weekly Recap of News You Can Use

Week of April 20, 2020

 

Greetings from the home office.

As the COVID-19 chaos continues to create challenges for businesses across the map, there are beginning to be a few bright spots. Consumer confidence and spending have seen a slight increase thanks to stimulus checks and the anticipation of stay-at-home orders being lifted.

But, a marketer’s work is never done. Brands continue to find new ways to pivot their products and services to remain relevant, reallocate budgets and adjust marketing strategies and media buys. Those that remain steadfast with timely solutions and maintain an empathetic connection with their customers are more likely to be remembered and reap the long-term benefit of increased customer loyalty. To help you stay current and aid in your strategy development, below is this week’s roundup of insightful content.

Content Roundup

How has media consumption changed in face of COVID-19? Here’s a look at what people are doing during this period of isolation at home. Media consumption has vastly increased, and not surprisingly, it differs by generation. People are relying on their devices to “inform and distract,” which is creating an increasing opportunity for marketers to engage this captive audience. Learn more.

Local news is spiking, the top five video streaming services are up and radio and digital audio have maintained their listener base. A Nielsen expert discusses these points plus the effect on revenue for brands cutting their media spend during the pandemic. Learn more.

Pessimism and stories of economic gloom have dominated in recent weeks, but there are now increasingly hopeful signs for marketers including positive consumer sentiment, an uptick in online spending and increased marketing activity designed to propel brands through the rebound. Learn more.

Source:  CivicScience

As businesses are gearing up for a post-pandemic world, they must consider five areas that will shape their strategy: position, plan, perspective, projects and preparedness. This article from Harvard Business Review presents many questions to help guide brands’ planning initiatives. Learn more.

We all know content is critical for SEO success, but how can your brand stand out in a sea of “coronacontent”? What type of content should you be creating now and how do you prepare for the post-coronavirus future? There’s no simple answer, but here’s what digital marketing experts had to say in an interview with Greg Sterling. Learn more.

Although it’s a tumultuous period, now is the perfect time for brands to learn from consumers’ new purchasing habits and online behaviors and refine their customer experience strategies accordingly. Learn more.

Brands are trying to determine what changes they need to make now and moving toward the future to stay relevant, stay in business and ultimately grow despite this crisis. Here are four ways companies are pivoting their offerings, budgets and strategies due to COVID-19. Learn more.


We hope you’ve found our compilation insightful. Stay safe and if you haven’t already, subscribe to our blog to get next week’s roundup delivered straight to your inbox.

Might, May, Must for Media Strategies

Contributed by Tom Palmier, Mindstream Media Group Account Director. Tom has been consulting with brands and business partners on their digital advertising since 2006.

To help our client brand and CMO partners strategically navigate their marketing through the novel coronavirus crisis, Mindstream Media Group created what we’ve dubbed “rebound teams.” These agency teams pair our media professionals with individuals from a variety of disciplines and client teams to gain a fresh perspective and devise unique strategies for their clients post-virus.

I’ve been lucky enough to participate in a couple of these teams and noticed common themes developing across client industry verticals and topic groups. Not all of these topics apply to every industry and some may weight each topic differently. We realize each individual client is different, but the topics below represent challenges seen across all industries.

Might – Advertisers might want to rethink who their target audience is during this unique time. Brands might consider letting current customers know what they are doing to prevent the spread of COVID-19 or what they are doing in the community to help fight back. Are you open for online orders or curbside to go? “During this time in which the restaurant industry has seen huge declines in dine-in volume, it is encouraging that more than half of our respondents said they are maintaining or increasing their takeout and delivery spend,” said Cindy Judge, CEO of SRG in Ad Age. Let your most valuable customers know how they can do business with you and make it as seamless as possible. Brands might also consider pausing testing new audiences or conquesting and focus instead on core audiences and loyal customers.

May – Marketers may consider re-aligning their media mix to match changing consumer consumption behaviors. For instance, studies are showing radio, billboards and other OOH media are seeing a decline in viewership while traditional TV, connected TV, as well as social media and online video, have seen an increase in time spent with media. Comscore has released multiple studies on media consumption habits and how they have rapidly evolved since quarantines began.

  • Television has become a core source of news, information and entertainment.
  • In-home data usage is on the rise thanks to millions of adults being at home and schools shutting down.
  • Analysis of digital consumption has revealed a shift in category trends.

Advertisers, if not already, should consider these changing consumption patterns when deciding how to best utilize their media investments. Many marketers have already shifted media budgets according to the IAB, “More than a third (35 percent) of advertisers are adjusting their in-market tactics and are increasing: Audience targeting (+38 percent), OTT / CTV device targeting (+35 percent), Mobile/Tablet device targeting.”

Must – As a brand or CMO, you must be thinking about messaging. How can you convey that you understand your target’s perspective? Not just say, but convey your experience, leadership and ability to weather the storm. According to the IAB, “The majority (63 percent) of advertisers are adjusting their messaging and are increasing: mission-based marketing (+42 percent) and cause-related marketing (+41 percent).”

Messaging must change if it’s currently focused on in-store visits, for example, and focus instead on an easy online shopping experience. For others, the message may be to not have an offer or call to action, and simply let the community know how you are responding. No brand wants to be seen as taking advantage of a crisis or drawing unnecessary crowds with a big sale. Telecommunications industry leaders like AT&T and Verizon are responding with unique messages for this time any many carriers have added extra data to plans in response to the crisis.

Messaging must convey empathy first, then value. Here are some guidelines to help marketers think about messaging during this time.

Over time, these pivot points may change, and we may go back to our pre-crisis marketing plans, but for now, we must revisit our strategies and refocus our message. If possible, marketers should consider re-allocating media budgets to take advantage of increasing digital and in-home media consumption and have a plan to thoughtfully engage with your current customers now and post-crisis.

Marketers who stay quiet or withdraw during this time will have some catching up to do once this has passed in terms of messaging. Agencies who lean into this challenge and help their clients navigate this experience will solidify partnerships and strengthen brands for years to come.

Marketing Insights to Navigate the Coronavirus Pandemic – Weekly Recap of News You Can Use

Week of April 6, 2020

 

Greetings from the home office. 

In our third weekly roundup of insightful content related to the coronavirus, we’re taking a deeper look at brand messaging strategy, search and marketing trends and most importantly, planning for the rebound. (ICYMI catch up on our previous posts from the week of March 30 and March 23.)

We as an agency are planning and positioning ourselves and our clients for the rebound strategy. Our business has changed along with that of our clients, and our media and marketing plans have drastically changed. 

Whether this “new normal” has you busier than ever or reeling from the lack of business, marketers can all agree that now is the time for learning. Learning a new business skill, diving into your customer data to improve segmentation, researching an emerging digital platform or even reading that book that’s been gathering dust on your shelf. With stay-at-home orders in place for most of us, the focus is at home with a new level of work-life balance. How are you advancing your skill set, finding a new perspective and preparing for the future of your brand (and yourself)? 

Read on for the most insightful articles for marketers this week. 

Content Roundup

How brands are adapting their strategies and ad creatives in real time to address the coronavirus. While all brands are different, many have responded with a meaningful approach to get through the crisis and move forward together. Learn more.

Many franchise and multi-location businesses are closed now, and even while open they are still facing challenges in the marketplace and uncertainty about the future. This article provides great rationale on why you should be planning for the rebound now. Learn more.

Not surprisingly, many brands are anticipating a decrease in their marketing budget, although their goals remain unchanged. SEO is expected to gain importance as a marketing strategy during the downturn. Learn more.

While some of the behavior changes prompted by the coronavirus pandemic may be temporary, many may become permanent. Marketing leaders must take actions to understand the impact to their brand and customer journeys, lean into digital interactions with customers and mitigate risks to the customer experience. Learn more.

The impact of the coronavirus crisis on the business climate has necessitated a reset of marketing budgets and campaign expectations. The sooner current marketing efforts are audited and reset, the sooner they will contribute to positive gains. Learn more.

There is no playbook for how to advertise during a pandemic. We’re all learning as we go and mistakes are inevitable. However, to avoid a total fail, the key is to think long-term, focus on brand building and keep an eye on the context surrounding your advertising. Learn more.

Google search trends can be a powerful tool for marketers to aid in keyword research, development and optimization. It can even be used to help identify emerging COVID-19 outbreaks in specific geographic areas and reveal previously unrecognized symptoms. Learn more.


We hope you’ve found our compilation insightful. Stay safe and if you haven’t already, subscribe to our blog to get next week’s roundup delivered straight to your inbox.