Women in Media

Marketing is a fast-paced world where things are constantly growing and evolving, including gender diversity in the field itself. Organizations like The Alliance for Women in Media (AWM) have helped support this advancement by connecting, recognizing and inspiring women across the media industry. The Dallas/Ft. Worth branch of AWM has been providing educational, networking and professional development support and growth opportunities for over three decades. Each year the group holds an Awards of Excellence Gala to recognize outstanding individuals in the field.

Award-Winning Talent at Mindstream Media Group

We’re proud to have several of this year’s nominees on our team.

  • Agency Digital Account Manager – Bradi Slovak
  • Traffic Management – Briana Whitten, Kelly Duncan, Melissa Wolf, Katey Smart, Kimberly Shafer, Bradi Slovak and Elizabeth Flower
  • Regional or National Spot Broadcast Planner – Kimberly Lockett
  • Regional or National Spot Broadcast Buyer – Briana Whitten
  • Media Director or Media Supervisor – Melissa Wolf
  • Local Agency Rising Star – Elizabeth Flower

Congratulations to all the nominees as well as the winner of the Regional or National Spot Broadcast Buyer award, Briana Whitten. Briana is responsible for supervising and managing all client buys for around 15 clients across the search, social, programmatic and broadcast buying teams. She is also a broadcast buyer for 10-15 markets across the U.S. and Canada and has been part of the Mindstream family for nearly 11 years. While she has had the pleasure of working for many amazing women throughout her career, Briana credits Melissa Wolf, Mindstream’s VP of Buying Operations as a strong role model that has helped hone her skills.

In the last year, Briana has been busy creating internal processes and training team members to use the project management software that keeps everything running smoothly at Mindstream Media Group. In her spare time, Briana enjoys planning, executing and participating in industry and community events. She’s also involved in several charities including Operation Kindness, The National MS Society and The American Heart Association as well as her church. In addition, she also participates in multiple agency-sponsored charity events including Impact Week, drives to collect necessities for local homeless shelters, the holiday Angel Tree program and initiatives to support local schools and underprivileged elementary students.

Briana finds the continuous evolution of the industry exciting, noting that when she first started back in 2007, the agency wasn’t involved in social media, digital audio, CTV or programmatic buying. Through the years, Mindstream has grown to adapt to the changes in the way people consume media to remain a leader in the industry. One piece of advice she offers someone wanting to pursue a career in media is, “If you can’t roll with the punches and aren’t willing to continually learn, this isn’t the career path for you. However, if you like change, you will thrive in our industry!”

More About Our Mindstreamer

Briana was born in Dallas and lived there for the first 12 years of her life. Then her family moved to a small town north of Pittsburgh, PA, where she lived until graduating from Penn State in 2007. When she couldn’t find work in Pittsburgh due to the recession, she packed up her car and headed back down to Dallas. She found a job as a Media Buying Assistant almost immediately and the rest is history!

When she’s not helping fast-forward business for Mindstream clients, Briana enjoys spending time with family, decorating the home they built this year, football (college and NFL), traveling and any Jeep-related activities. In 2018 she gained a stepdaughter, Addison (13) when she and her husband (Michael) were married. She’s also mom to two spoiled rotten rescue dogs, Brady (Shih Tzu mix) and Toula (American/English bulldog mix). Fun fact: Briana was a Jr. Dallas Cowboys Cheerleader when she was younger and performed at two Dallas Cowboys half time shows.

 

Keep an eye out for future employee spotlights featuring the vast array of talent that makes Mindstream Media Group a media center of excellence.

 

[Video]: Influencing the Customer Journey

In this episode of Fast-Forward the Conversation, Director of Digital Investment Chris Hunt explores how we move from theory to application in leveraging paid media to influence the customer journey for our clients.

Fast-Forward the Conversation

We believe the daily pressure on CMOs to move their business forward is real, intense and not going away. Join our media practitioners, as we discuss the HOW behind making meaningful progress, on well-defined targets.

 

Catch the Highlights

  • The customer journey is at the forefront of conversations with every single client we work with, especially given the unique time we’re in. In theory, the journey is laid out in a clear linear fashion, but in reality, it’s much more complicated.
  • Times have changed. Just a few short years ago we used data like Experian Mosaic® segments to help bucket audience attributes and transported them to various digital platforms and identified traditional parallels as well.
  • We now know the journey is more like a zig-zagging path of multiple touchpoints, moving through all sorts of media depending on where consumers are, what they’re doing and what device(s) they have in front of them.
  • The consumer journey is dynamic. It’s constantly changing. People change. Brands must dynamically be part of that journey. As players in the media game, we’re finding ways to intercept shoppers in the middle of their journey to influence their purchasing decisions.

 The Customer Journey for a Non-Profit Client

  • We partnered with a global non-profit operating in parts of the world struggling with poverty and injustice. They were striving to have a positive impact on children’s lives and in doing so were also influencing the entire community.
  • Non-profits pose a special challenge given that marketing budgets come almost exclusively from donations made by the very people they’re marketing to. This creates a chicken and egg scenario. We need to show the target audience the difference the organization is making in the world, but a budget is required to do so.
  • Creative assets play a significant role in influencing decisions, but the trick is reaching potential donors in the “moment to buy.” In donating, that cycle is much more involved.
  • Real-time data captured by Facebook and Google as consumers moved through the buying journey was used to identify parallels between the current marketing segment of Christian mothers and others. These inputs helped us expand the target audience and shape the points of the customer journey.
  • Insight from the client is invaluable. Through the course of conversation, the client mentioned a desire to target high-wealth individuals at the end of the year, as a tax break incentive. We created a path and inserted the creative at the proper point in the journey to encourage donations from this audience segment.

The Customer Journey for a Mortgage Lender Client

  • The mortgage business is one of the most competitive industries in the country and quite expensive in terms of the competition for lead volume. Our client was successfully reaching their audience through TV and radio, but they were capping out and looking for a way to scale further.
  • We crafted a digital strategy to reach a younger demographic, primarily online to drive incremental lift.
  • The effort paid off. Results coming from that audience were approximately 25 percent greater in terms of house-closing value. Credit scores of borrowers showed that qualitatively, it was a more profitable audience, albeit smaller scale, but incremental to leads delivered via their other tactics.

The Impact of COVID on the Customer Journey

  • Although unfortunate because of the huge, tragic ramifications of the pandemic, it has created an incredible opportunity to analyze data and act on it dynamically and in real-time.
  • The landscape has changed drastically. Consumer behavior is now more addressable than it has ever been. Brands can now engage with consumers that may not have even considered them before.

See the next episode, QSR in a Dynamic Marketplace.

[Video]: Utilizing Data to Gain Efficiencies and Uncover Opportunities

We believe the daily pressure on CMOs to move their business forward is real, intense and not going away. Join our media practitioners as we discuss the HOW behind supporting client growth through media strategy.

Fast-Forward the Conversation

In this episode of Fast-Forward the Conversation, Kimberly Lockett, Planning Director, shares a unique perspective on work we’ve done for a franchise client in the home improvement category with influence across 200 markets.

 

Catch the Highlights

  • The client’s current media plan was spread a little thin in terms of broadcast and digital campaigns, with a somewhat laissez-faire approach in terms of management.
  • We started with a media audit to assess what had been done in the past in order to determine where we should aim for the future. We discovered previous efforts had been focused more on brand awareness with broad-scale buys in print and broadcast rather than concisely-targeted buys concentrated on specific zip codes within the client’s service areas.
  • Although television viewership has changed, especially in light of COVID, the client had been running the same schedule for a few years.
  • We scratched their whole daypart mix in favor of a more efficient way to reach the target audience of 25-54-year-olds. Our market research and the ratings showed that both the 25-54 and the 55+ buying demos were watching the same programming. Adjusting the purchase to the slightly older demographic allowed us to lower pricing enough to shift 15-20 percent of the budget into the coveted prime-time slot.
  • The client was also overspending in search. Fully-optimized search campaigns require active management on a weekly or even daily basis, but the client was simply letting the campaign run on its own.
  • Our search and broadcast team members worked in tandem to re-piece the media mix puzzle together without increasing the overall budget.
  • Once broad media was covered efficiently with tremendous reach, we utilized data partners to provide better visibility into the true opportunity areas in the marketplace for a digital plus-up.
  • We started by leveraging Simmons data to better understand the target audience. Learning about the behavior, lifestyle and attitudes that impact the purchasing decisions of the target audience helped us determine where to find and target them.
  • Then, we looked at zip codes within the service area and layered on homes that were 20+ years old, since homeowners typically start thinking about home improvement activities when a home reaches 15-20+ years of age. This helped us identify more narrowly defined areas with the most potential for leads and conversions.
  • Reporting from the client’s previous agency consisted of thousands and thousands of lines of data in Excel with no real insights into what it all means. Our goal for the future is to create more valuable reporting that combines sales data with campaign performance to provide a full picture of what’s happening on a day-to-day basis in order to be able to pivot quickly if a tactic is underperforming.
  • Our dynamic reporting creates a much more intimate relationship with the data, making our client’s life easier by providing an immediate connection to KPIs and business intelligence to enable informed decisions.

See the next episode, Influencing the Customer Journey.

Political Advertising Implications for Brands

The pandemic’s impact on advertising budgets and strategy has been significant over the last several months, causing understandable and cautious shifts as brands navigate the evolving landscape. And while COVID continues to disrupt life as we knew it before, we can’t forget about another looming factor that will impact our media and economic climate – the U.S. presidential election.

Now that we’re in the political advertising window (September 4 – November 3, 2020), what do advertisers need to be aware of and consider in regard to their media strategy?

In this article, we’ll provide research and insights from our team on how the next couple of months could be impacted by political advertising.

When approaching this topic, we started with the IDEA framework, as we do with other Mindstream Media Group strategies.

IMMERSE: We looked to the past and what we know about the current climate.

DEFINE: We explored the importance of assigning value to media. If you didn’t measure it, did it even happen?

EXECUTE: We determined how quickly media can be launched or pulled, should an opportunity or threat present itself.

AMPLIFY: We summarized what we believe it takes for brands to win during political advertising season.

The Political Media Landscape

Political investments are expected to surpass $6 billion easily and could reach as high as $10 billion. That means there may be media supply issues, which would likely impact cost and also our decision to pursue certain media channels for our clients.

Let’s talk about what that means for our investment in media.

Digital CPMs

Looking at the last four years of data on digital CPMs – starting with the 2016 presidential election, there’s been a steady rate increase representative of inflation, more advertisers investing in digital and more digital placements and sites available.

2016 Presidential Election Window

During the election window in 2016, the first week of October showed a spike in digital CPMs. That was, of course, the week of the contentious second debate between Hillary Clinton and Donald Trump, and the same time that a controversial news story broke about Trump. Average CPMs were higher during this week than during the actual election week in November.

Election Year V. Not

Of course, we can’t just look at one year – we have to compare October/November CPMs to non-election years as well. There are certain correlations between CPM and election windows, but why is that? The short answer is, more news drives more consumption, which increases demand, which in turn, increases ad price.

What’s the lesson here? Large news events leading up to the election window itself, even weeks out, have just as much or even more bearing on media impact. We can’t predict when the next leak or big story will happen, but we can prepare for it.

Television is Similarly Uncertain

Similar to digital, we’ve already begun to see political TV spend take off, but spending projections are all over the board. Political spending is always fairly uncertain, which in 2020 will ring especially true.

According to Kantar research, Broadcast TV and National Cable projections for 2020 range from $1.5 billion (if following the 2016 trend) up to $5 billion (if following the 2012 trend). That’s a huge projected range, but in general, we can expect a five to ten percent increase in TV CPMs.

2020 Political Spending on Video

2020 spend on TV advertising alone is projected to be 88 percent higher than during the 2016 presidential election and 30 percent higher than the 2018 midterm election.

Streaming video is shaping up to be the future of political advertising. With multiple platforms, better geographic and demographic targeting and huge, consistently growing viewership, 2020 spend has more than doubled since 2018. This year, digital video is on par with the 2016 broadcast level, and we can only expect to see it rise exponentially for the next election year.

A Political Election, in COVID Conditions

Think of all the major events cancelled this year – events that would have drawn media dollars from the world’s largest brands. It’s important to know that the channels with limited availability (like broadcast TV and radio) will be under even more pressure during this window, given the revenue catch-up game in play. Remember that projected TEN BILLION DOLLARS?

Remarkably, our research shows that from a political media buying perspective, only two channels were seriously injured by COVID: out-of-home (OOH) and experiential. This was for obvious reasons, too – we were asked to stay in our homes and of course, not experience anything, with anyone. In a typical election year, OOH and experiential ads are a large part of political campaigns, but since there are less drivers on the road, initially due to shelter-in-place orders and now due to the work-from-home boom, billboards aren’t as much of a priority.

It’s a shame not many will actually see this billboard – that’s good creative!

While OOH also includes bus shelters, benches, elevators, airport terminals, transit stations, cabs, buses, gyms, movie theaters, shopping centers, etc. in addition to billboards – those are also ALL locations where there’s been a huge decrease in foot traffic, and in turn, less eyeballs likely to see the advertising message.

Experiential marketing was the hardest hit, as political events and rallies were postponed or cancelled due to COVID restrictions. And although the candidates have shifted those in-person events to online events, both attendance and audience engagement have suffered tremendously.

What Will We Get for Our Investment?

Sales data is powerful. If you can’t measure it, did it really even happen?

Now more than ever, media must fight harder to break through all the noise, especially during the airing of political ads. It’s critical to measure what we get from that fight. With a hospital client, for example, we developed a growth formula – the “what would have been if it weren’t for COVID” scenario. We couldn’t have arrived at this formula without key revenue data from the client. From this, we developed a strategy to directly target the “backlog,” those looking to have elective procedures performed.

And if that’s not hard enough, per FCC regulations, political ads get precedence, meaning other advertisers could get bumped.

COVID has impacted sales in a huge way for many brands and clients, and this example illustrates a strategy aimed at recovering revenue lost to facility closures – which could not have been enacted without the sales data to inform the strategy.

Agility is Key During a Political Window

The good news is, we have options, but they require an agile planning and buying workflow from the beginning. Select digital tactics offer alternatives in short order. For example, a TV alternative may be connected TV, while for radio it may be podcasts or streaming audio.

As an agency, we have ideal and emergency campaign setup windows outlined, and while more lead time is always better, the takeaway is that we can move fast or shift channels if we need to. Agility is key.

General Election Basics

As we enter the 2020 general election window, keep these political advertising basics in mind. They affect all types of media and all advertisers.

  • Candidates (federal, state and local) can purchase ads at the lowest unit rate given to any political advertiser.
  • Media stations can limit political inventory, but also must provide reasonable access to it.
  • All dayparts must be made available.
  • Stations can limit or exclude inventory in news programs.

How Brands Can Win (or, Not Lose)

With the volatility of the political advertising season, some brands may choose to avoid October altogether. With the right strategy (and media partner) though, the volatility can be minimized and planned around. Some considerations include having one strategy for “toss-up” states versus “safe” states, diversifying the media mix to plan for political preemptions and adopting an agile reinvestment plan to create flexibility.

Takeaways to consider:

  • All media will be affected by political ads.
  • A state-by-state or regional variation in media strategy must be taken into account versus a national campaign.
  • Agility is key in navigating the political advertising season.
  • A media partner with nationwide buying power combined with local market expertise is a brand’s best bet to maximize efforts.
  • Embrace a multi-channel approach to reinforce your message.

In this ever-critical lean-burning time where media is under increased scrutiny, it’s important for us to show that a brand’s media mix is effectively reaching the target audience. Building agility into the strategy will help our clients win.

Marketing Insights to Navigate the Coronavirus Pandemic – Weekly Recap of News You Can Use

Week of May 18, 2020

 

Greetings from the home office.

As business shifts from crisis survival mode to adaptation and long-term recovery, brands could find that some pivots made to their core offering and marketing strategies prove to be long-lasting. Both a blessing and a curse, the pandemic accelerated the timeline for innovation. The urgency of the situation also forced greater collaboration across not only departments but geography. In this roundup, we’re taking a look at how messaging strategy and consumer behavior have evolved and what marketers can expect as states slowly begin to reopen and we all attempt to regain a sense of normalcy.

How is messaging strategy evolving?

“During these uncertain and unprecedented times of social distancing and quarantine, remember we are all in this together as we adjust to the new normal. Stay safe.”

Sound familiar? It certainly feels like just another version of every other brand’s message right now. But, as the weeks roll on and brands continue to execute meaningful campaigns to secure their place in the rebound, it’s crucial to monitor messaging strategy in relation to consumer sentiment and competition.

You don’t want to say the same things everyone else is saying, but you want to acknowledge the landscape. Your message a month ago may have been wonderfully empathetic and yet disruptive, but now it sounds like everyone else’s.

Are consumers tired of COVID-19 messaging? Are ads resonating? Is it time to change themes? It depends. This study by Ace Metrix shows brands are having a harder time breaking through the clutter in a sea of sameness. However, opportunity still exists to connect with consumers using pandemic related messaging, but it will take a fresh creative approach to capture viewer attention. Learn more.

Source:  Ace Metrix

With the 2020 Olympics postponed, what’s a sponsor to do? Press pause on the campaigns they’ve spent two years perfecting or pivot to adapt to the circumstances? Here’s a look at what each brand is doing with their $100 million buy-in to the four-year stint in The Olympic Partners program. Learn more.

The disparate opposition in opinions on how the pandemic is being handled makes a brand marketer’s job even more difficult. No matter what you do, you can’t appeal to all audiences. This blog offers tips on how to tailor messaging for each channel that takes your brand, market and consumers into consideration. Learn more.

How is consumer behavior changing?

On average it takes 66 days for a new behavior to become automatic. After weeks of altered consumer behavior due to quarantine-induced lockdowns and staggering unemployment rates, it’s likely some will endure. This brief from Marketing Dive dissects Kantar’s latest COVID-19 Barometer that looks at how consumer behavior, attitudes and expectations have been impacted and what the lasting effects may be. Learn more.

This study conducted by Survata on consumer buying preferences shows that despite rethinking their total spending, consumers are choosing brand-name products over store brands or private labels in certain categories. Consumers are three times more likely to research products prior to purchase and 40 percent of respondents cited trust in the brand as the biggest influencing factor driving purchasing decisions. Learn more.

Source:  Survata

Although consumers may prefer brand-name products, supply chain shortages could force them to settle for whatever they can find on the shelf. The big question though is what the long-term impact will be. The key to regaining straying loyalists is understanding what drives the desire for a specific brand and leveraging that to connect with consumers on a deeper level. Learn more.

What should marketers expect?

This blog from Forbes considers what marketers should expect in the post-pandemic future and how to shift marketing strategies to reflect the changes in consumerism and start gaining a competitive edge now. Work now to position your business to successfully meet the pent-up demand as restrictions are lifted and consumers are back in the market for your products or services. Learn more.

Nielsen has mapped out three scenarios for re-emergence beyond the pandemic: rebound, reboot and reinvent. Scott McKenzie, Nielsen Global Intelligence Leader said, “The world is fundamentally recalibrating right now. Consumer habits are changing at pace and understanding those changes, in the context of these scenarios, will be critical as businesses prioritize how they too recalibrate to meet the changed circumstances driven by COVID-19.” Learn more.

Like Darwin said, “adapt or die.” Adapting your brand’s marketing strategies is a must for survival on the other side of the pandemic. This webinar by Nielsen provides insight into shifts in media consumption, the importance of continued advertising investment and marketing strategy action items to adapt for success. Learn more.

Compiled by Salesforce Research, the sixth annual “State of Marketing” report is based on insight from 7,000 senior marketers leading through this time of change. It underscores the importance of finding innovative ways to improve the customer experience and drive engagement. Learn more.


We hope you’ve found our compilation insightful. Stay safe and if you haven’t already, subscribe to our blog to get next week’s roundup delivered straight to your inbox.

Marketing Insights to Navigate the Coronavirus Pandemic – Weekly Recap of News You Can Use

Week of May 4, 2020

 

Greetings from the home office.

Little by little, the tide is beginning to shift. States across the country are beginning to ease lockdowns and lift stay-at-home orders. Businesses are reopening, and brands are starting to shift their messaging to reflect the improving consumer sentiment. Despite many unknowns in a sea of challenges, advertisers are cautiously navigating into the next phase. Some brands are restarting their advertising efforts. Those that aren’t are most certainly thinking ahead to develop their strategic media plans and consider their messaging approach for the next several months. Now is the time to maximize your brand’s positioning and take proactive rather than reactive actions.

This week’s content roundup reflects this evolution towards a glimmer of optimism.

A survey conducted by Mitto found that 41 percent of consumers are tired of COVID-19 related ads and are ready to hear non-pandemic related messaging from brands. The key for marketers will be targeting messaging appropriately based on the differing restrictions in each market area. Learn more.

After weeks of somber advertising messages showing solidarity with the quarantined public, brands are beginning to shift messaging to a lighter approach. While it’s certainly difficult to predict what life will be like after months of isolation, brands are preparing for an improved Q3 and incorporating humor to help us all feel hopeful about a return to normalcy. Learn more.

Marketers are now focusing on making their communications relevant in uncertain times and are overly cautious about sending the wrong message. Here’s another look at how some brands are using humor and levity to provide a much-needed break from the sad news of the pandemic. Learn more.

The initial panic is subsiding, and advertisers are beginning to take a proactive approach to their marketing. With so much of the future still uncertain, brands remain cautious of spending but are resuming search campaigns and planning for multiple future scenarios, most notably in the travel industry. Agencies, as well as CMOs, are optimistic about the remainder of 2020. Learn more.

Source:  Twitter

Although there are must-do actions every brand must take during this time, focusing solely on the short-term could mean “winning the battle but losing the war.” Now is the time for strategic planning to prepare for the rebound. Here are six rules for brand revitalization in the post-coronavirus future. Learn more.

Here’s a look from Ad Age at the latest marketing efforts by some of the biggest brands in the marketplace, updated daily. From Chick-fil-A encouraging kids to #BandTogether on musical projects to Zappos’ Customer Service for Anything, marketing creativity is blooming. Learn more.

Although every industry vertical has been impacted differently, the path to navigating the pandemic can be broken down into three stages – respond, rebuild, recover. Priorities evolve as a business moves through each stage. Google has created a guide to help marketers stay ahead of the changing landscape and proactively shift digital marketing strategies to align with consumer needs at each stage. Learn more.

Source:  Google


We hope you’ve found our compilation insightful. Stay safe and if you haven’t already, subscribe to our blog to get next week’s roundup delivered straight to your inbox.