Health and Safety Measures Coming to Google My Business
The COVID-19 pandemic has made business difficult for both proprietors and consumers in 2020. Several states are now allowing physical visits again, but consumers are often confused about the safety protocol at their favorite local businesses. Google has developed a new solution aimed at helping patrons understand what to expect.
Earlier this month, Google launched a new set of Health and Safety attributes businesses can add to their Google My Business (GMB) profile to help communicate the coronavirus protection measures they have in place. Although these new attributes have not been appearing in Search and Maps yet, it is believed that they will appear soon.
There are currently six options available for food, retail and service businesses: Appointment required, Mask Required, Staff gets temperature checks, Staff wear masks and Temperature check required.
Research data suggests that consumers are more likely to visit stores that communicate these health and safety measures as they prefer to patronize businesses that require masks. In August, GatherUp and Mike Blumenthal researched nearly 40,000 reviews across nine different business types after a business commented in the GMB forum that they had received an unfair negative review related to their efforts to enforce mask compliance. Results showed few anti-mask reviews. In fact, most negative reviews revolved around businesses not requiring masks or the lackluster enforcement of them being worn properly inside stores by both employees and shoppers.
Throughout the pandemic, Google has searched for ways to make displaying safety information easier. As consumers begin to venture out into their usual store locations and health facilities, businesses that use the Health and Safety attributes have a new way to communicate requirements. Informing consumers of safety protocols prior to arriving at a business could lead to positive reviews and more frequent visits.
These Health and Safety attributes are the most recent tool GMB has developed to help local businesses stand out from the competition and provide essential information to consumers. As experts in the local space, we’re constantly on the lookout for features like these to help our clients optimize their listing to stay visible in search results. If you’re interested in learning more about the Health and Safety attributes or GMB, reach out to connect with our team.
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